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Where can I find a manual for my instrument?
Click here to search our product database and download any accompanying documentation. If you are still unable to find it please email our customer service at email@example.com for a PDF of your product manual.
Where can I purchase First Act products?
First Act products are available in many of your favorite retail stores and online stores nationwide. If you have trouble locating First Act products near you, call 1-888-551-1115 or email firstname.lastname@example.org, and our Consumer Service Specialists will be glad to help you find a retailer near you.
How do I obtain replacement parts for my First Act product?
Please call 1-888-551-1115 or email email@example.com and we will be happy to help in obtaining replacement parts and accessories for your First Act instrument. Please be ready to provide the model number to your product as to ensure quick and accurate assistance.
What happens if I forget to register my First Act product?
Quick, register it now! But don't worry, whether you register your First Act product or not, we will still honor your warranty rights. However, we do encourage you to register as it helps us better serve you and gives you immediate access to product information and support through our website.
Where do I find First Act product warranty info?
If you have any questions regarding your First Act product, do not return this product to the retail store, contact Consumer Service at 1-888-551-1115 or firstname.lastname@example.org. To assist us in providing the best possible consumer service, register online Click here. Failure to register your First Act product or to complete or return the product registration card does not diminish your warrant rights.
Where can I find replacement strings for my First Act and / or First Act Discovery Lap Harp?
All strings on First Act lap harps are electric guitar G strings with the gauge being .016. These may be found at any local music shop or music retailer.
Where can I find a power adaptor for my instrument?
The only adaptor we currently sell is the 14V adaptor for the portable amp. Any other adaptor can be purchased at a local or online electronics store.
What should I do to care for and maintain my guitar?
For care and maintenance, wipe the strings down with a polish cloth after each use to preserve their life and bright sound. Giving the whole guitar a polish with guitar polish, or a cleaner such as Pledge, will help keep it clean. You will need to change the strings once in a while as they become dull sounding and start to look a little tarnished, we recommend replacing them at least every four weeks.
How do I attach a guitar strap to my guitar?
Most electric guitars (and some acoustic guitars) have two strap buttons on the guitar's body: one on the bottom of the body, and one at the top near the neck. You can attach the strap by inserting each button through the hole in each end of the strap (it is not important which end of the strap goes on which end of the guitar). Your guitar may only have one strap button to attach one end of the strap. The other end should be tied to the guitar with the string that hangs from the strap. You tie it to the "headstock" of the guitar, just past the white "nut" with the six grooves, under the strings right before the tuning gears.
I've just taken my new guitar out of the box for the first time and the strings seem loose, do I need to tune them?
Before you play your guitar the first time you will need to tune the strings. We keep the strings detuned in the box to reduce tension on the guitar during shipping and help prevent damage. You can find instructions on how to tune up your new guitar in our Electric Guitar Quick Start Guide and our Acoustic Guitar Quick Start Guide, click either link to download. We also have an online guitar tuner to help you tune each string to the correct pitch. If you need help, please don't hesitate to call us at 888-551-1115 or email us at email@example.com and we'll be happy to offer assistance.
Where can I find replacement strings for my electric and / or acoustic guitars?
Our First Act replacement guitar strings are sold in many of the same stores that carry our First Act guitars. You can also find replacement guitar strings at any store that sells musical instruments and accessories, as well as many music stores. The strings gauge that come on our guitars are: 10 gauge for acoustic guitars and 9 gauge for electric guitars.
A guitar string broke! What do I do?
Unfortunately strings do and will break for many reasons. The struggle is real! You'll need to replace the broken string with the correct material and gauge string. We recommend using a Nickle or Stainless Steel string with a gauge of .009 - .042 for electric players or Phosphor Bronze string with a gauge of .011 - .052 for acoustic players. The lighter gauge string produces less tension on the guitar neck and is generally easier to work with for beginners and intermediate players. We do include an additional E & B string with all new guitars and sell our brand of First Act strings at many fine retailers, but any brand will be compatible with our guitars.
My guitar is out of tune. How do I tune it?
Guitars are tuned in many different ways depending on the player and style of music, but let's focus on the most popular...standard tuning. first, it is important to know the names of each string. Starting at the thickest string and working your way to the thinnest the string names are as follows: E, A, D, G, B, E. You'll notice that there are two E strings. They are an Octave apart, but are technically the same note. We refer to the Thick E as the "Low E" and the Thin E as the "High E". We recommend using an electronic tuner with an LED screen to accurately tune the pitch of each string. Turn you tuning machines slowly until the "needle" on the tuner reaches the center of the screen for each appropriate string. You may have to turn the machines clockwise or counter clockwise depending on whether or not the string is sharp or flat.
What is a guitar pickup?
No, it isn't a truck you use to transport your guitars! A guitar pickup is a set of magnetic pole pieces that lie beneath the guitar strings and "pick up" their vibrations, converting them into an electrical signal that travels through the guitar's output jack, through the instrument cable and into the amplifier. The amplified sound of the electric guitar largely depends on the kind of pickup used, and where the pickup lies beneath the strings. Our First Act pickups are double-coil pickups, commonly referred to as a "humbucker" because the extra row of coils cancels out excess electrical hum that often results from single-coil pickups. This type of pickup is ideal for both melodic clean tones and scorching rock leads.
Can drumheads be replaced if they break or wear out?
Yes, drumheads can be replaced as part of normal drum set maintenance. Please call 1-888-551-1115 or email firstname.lastname@example.org to find more information about pricing and availability of replacement drumheads to fit your drum set.
Didn't find your question? Please email us at email@example.com and we'll be happy to answer it!